Clients
Note: Only users with an Administrator role can view Clients.
The Clients page provides an overview of the Secure Client devices in your organization.
Choose Client Management > Clients in the navigation menu view the Secure Client devices table and charts.
The table lists all the Secure Client devices in your organization along with their data. Above the table header are:
- the total number of devices found.
- the number of devices selected.
- Move to Deployment - click to move selected devices to a specific deployment. For more information, see Move to Deployment.
- Create New Deployment - click to open the Deployments page. From this page, Admin users can define a list of all packages and related profiles that must be installed on all computers in a specific deployment within an organization. For more information, see the Deployments help topic.
- Export to CSV - click to download the table to a spreadsheet file, only includes the devices and data in the current table, and if applicable, rows in additional table pages.
Each device includes a (Pivot Menu) icon that enables you to take action on it. You can perform some actions directly in the Pivot menu or pivot to the integrated product to perform additional actions.
The Clients charts show you:
- the total number of devices under Secure Client Cloud Management
- the number of those devices that have not been seen in over 7 days (click to filter the inventory table by these devices)
- the number of those devices that need their Connector to be updated (click to filter the inventory table by these devices)
- device types (click to filter the inventory table by these devices)
- up to 12 deployments with the most devices (click View deployments details to open the Deployments page)
To help you find the specific devices that you’re looking for, filter the devices listed in the inventory table by using the search box, saved filters, and the Filters drawer to select criteria in the search categories.
Use the Text Search box to filter the devices listed in the inventory table according to the text you enter.
Note: The search box is not case-sensitive when using Basic Search.
For example:
- Enter “demo” and Cisco XDR devices filters through all the device information, including device name, user names seen, and so on. If any of the device information contains the text you entered, that device will appear in the inventory table.
- Filter devices based on IP address. Enter a partial or complete IP address and the inventory table is updated in real-time as you type. Type 192.168 in the search box, and the inventory table will list all the devices that contain 192.168.
- Get more specific by adding a third octet such as 26, and only devices that contain 192.168.26 will appear in the inventory table.
Boolean Operators
You can also use the Boolean operators AND, OR, and NOT. They can make each search more precise and save you time.
For example:
- Enter “demo OR phone” in the search box and the table shows you devices that have the word “demo” in their data and devices that have the word “phone” in their data. Entering “demo phone” generates the same result.
- Enter “demo AND phone” in the search box and the table shows you devices that have both the words “demo” and “phone” somewhere in their data.
- Enter “NOT demo” in the search box and the table shows you devices that do not have the word “demo” in their information.
Another way to filter is to include the criteria in these search categories using the Filters drawer. Click Filters to open the drawer.
Each criteria shows the number (in parentheses) of devices in inventory that match that criteria.
These categories offer criteria that you can check to include them in your filter:
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Managed Status
Managed means it’s a device managed by a device manager that you have linked and that device manager reports that the device is being managed. Otherwise, if the device is marked as “Managed=No” in the device manager, it gets reflected as Unmanaged in device inventory.
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Operating System
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OS Support
Cisco XDR can tell you when your operating systems are out-of-date or end-of-life for most of your devices. However, server platforms are excluded from this feature. Cisco XDR leverages a special feed from Duo Security, which provides OS lifecycle information, and applies it to its non-server device inventory. This does not require a Duo integration with Cisco XDR.
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Type
server, desktop, virtual, mobile
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Device Value
You can select multiple device values and if the value is assigned by default, manually, or a rule.
These categories offer criteria that you can set to Must Include to include that criteria in your filter, or conversely Must Exclude:
- Labels
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Sources
The Cisco Secure Client (Unified Connector) source is always set to Must Include on the Clients page.
- Policies
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Source Groups/Tags
Source groups and tags are imported from integrations with Cisco XDR. Currently, we import groups from Secure Endpoint and tags from Meraki.
- Deployment Configurations
These categories offer criteria where you select a start and end date to filter by the specified time range:
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Last Active
These categories offer a check box that you can check to include them in your filter:
- Not Seen in Over 7 Days
- Need Connector Update
- Has Faults
- AV Definitions out of date
Checks Across Multiple Categories
A filter with checks across multiple categories results in a Boolean AND operation. For example, this filter results in the inventory table showing only the devices that meet all the specified conditions:
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Text Search
have the text “desktop” somewhere in their information
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Managed Status
are Unmanaged
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Operating System
are running Windows
Checks Within a Category
Multiple checks within the same category results in a Boolean OR operation in that category. For example, this filter results in the inventory table showing all the managed devices that are either running Windows or macOS:
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Managed Status
are Unmanaged
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Operating System
are running Windows
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Operating System
are running macOS
These are just a few examples of how you can quickly search through your device inventory using the powerful filter to help you find what you’re looking for.
At any point, you can save the filter selection you’ve configured and pull it up to use again later, saving you the time of having to build it again. Click Add to Saved Filters to save it in your organization, and all users in the organization will be able to use that filter selection.
To conveniently use a saved filter again, select it from the Saved Filters drop-down list. This added flexibility enables you to continue your search later and pick up where you left off. You can also modify a filter to save a new version of it and share a common filter for use across your organization.
To delete a saved filter, click the Saved Filters drop-down list, then click the (Delete) icon. Click Delete to confirm.
You can sort the table by a specific column and edit the columns displayed to customize the table for the data you want to view.
Click the (Sort) icon next to the column headers to sort the table by that column in ascending or descending order.
To reorder the table columns, click and drag a column header to the desired position in the table.
Click the (Edit Columns) icon to see all the possible data type and select what data types are shown in the table.
Note: Only users with an Administrator role can move devices to a deployment.
To move one or more devices to a deployment:
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Check the box next to the device in the table.
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Click the Move to Deployment drop-down menu.
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Select a deployment from the list.
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Click Move.
Be aware that in doing so, the device(s) will stick to the deployment, and from that point on, even if the Cloud Management client is manually uninstalled and reinstalled from a different deployment, the deployment will not change. All deployment movement or changes for the device(s) will then have to be managed from here by an Admin user.
Note: You can move a maximum of 15 devices at a time.
Click a Device Name to open the Device Details drawer.
The Device Details drawer shows you a quick overview of the data associated with the device.
To view more information about the device, click View device details in the lower portion of the drawer to open the Device Details page. For more information, see the Device Details help topic.