Devices

The Devices page provides an overview of the devices in your organization in a customizable table.

Choose Assets > Devices in the navigation menu to view the devices table and charts.

Inventory

The table lists all the devices in your organization along with their data. Above the table header are:

  • the number of devices found using search and filters
  • number of devices selected (users with an Administrator role only)
  • Update Value - click to assign a value (1-10) for the selected devices (users with an Administrator role only)
  • Update Labels - click to assign a label for the selected devices (users with an Administrator role only)
  • Edit Labels - click to create, edit, and delete the available labels for devices (users with an Administrator role only)
  • Rules - click to create, edit, and delete rules for devices (users with an Administrator role only)
  • Export to CSV - click to download the table to a spreadsheet file, only includes the devices and data in the current table, and if applicable, rows in additional table pages (users with an Administrator role only)

Each device name includes the (Pivot Menu) icon that enables you to take action on the device. You can perform some actions directly in the Pivot menu or pivot to the integrated product to perform additional actions.

Various charts show you some statistical information about your sources and devices, such as:

Shows you at-a-glance the overall health and status of your sources of data that are integrated with Cisco XDR and enabled for the Devices feature.

If this percentage is less than 100, there may be a health concern with one or more sources. Click Asset Inventory Sources to open the Sources page and look for the pertinent error message to help you resolve the issue.

Source Health

Displays pie graphs that show you the number of devices per device type (hover over the wedge segment) and how many are managed or unmanaged. Click a device type or status (or wedge segment) to list its devices in the inventory table.

Managed means it is a device in a device manager. Not restricted to only mobile devices, it works for all operating systems, as long as the device is managed by a device manager that you have linked in and that device manager reports that the device is being managed. Otherwise, if you remove the profile or app from a device, it will be marked as “Managed=No” in the device manager, and that gets reflected as Unmanaged in Cisco XDR.

Device Type

Shows you the number of devices per operating system (OS). Click View all 13 Operating Systems to see all of the operating systems sorted by the number of devices from highest to lowest.

Device OS

To help you find the specific devices that you’re looking for, filter the devices listed in the inventory table by using the search box, saved filters, and the Filters drawer to select criteria in the search categories.

Use the Text Search box to filter the devices listed in the inventory table according to the text you enter.

Note: The search box is not case-sensitive when using Basic Search.

For example:

  • Enter “demo” and Cisco XDR devices filters through all the device information, including device name, user names seen, and so on. If any of the device information contains the text you entered, that device will appear in the inventory table.
  • Filter devices based on IP address. Enter a partial or complete IP address and the inventory table is updated in real-time as you type. Type 192.168 in the search box, and the inventory table will list all the devices that contain 192.168.
  • Get more specific by adding a third octet such as 26, and only devices that contain 192.168.26 will appear in the inventory table.

Boolean Operators

You can also use the Boolean operators AND, OR, and NOT. They can make each search more precise and save you time.

For example:

  • Enter “demo OR phone” in the search box and the table shows you devices that have the word “demo” in their data and devices that have the word “phone” in their data. Entering “demo phone” generates the same result.
  • Enter “demo AND phone” in the search box and the table shows you devices that have both the words “demo” and “phone” somewhere in their data.
  • Enter “NOT demo” in the search box and the table shows you devices that do not have the word “demo” in their information.

Another way to filter is to include the criteria in these search categories using the Filters drawer. Click Filters to open the drawer.

Each criteria shows the number (in parentheses) of devices in inventory that match that criteria.

These categories offer criteria that you can check to include them in your filter:

  • Managed Status

    Managed means it’s a device managed by a device manager that you have linked and that device manager reports that the device is being managed. Otherwise, if the device is marked as “Managed=No” in the device manager, it gets reflected as Unmanaged in device inventory.

  • Operating System

  • OS Support

    Cisco XDR can tell you when your operating systems are out-of-date or end-of-life for most of your devices. However, server platforms are excluded from this feature. Cisco XDR leverages a special feed from Duo Security, which provides OS lifecycle information, and applies it to its non-server device inventory. This does not require a Duo integration with Cisco XDR.

  • Type

    server, desktop, virtual, mobile

  • Device Value

    You can select multiple device values and if the value is assigned by default, manually, or a rule.

  • Has Faults
  • AV Definitions out of date

These categories offer criteria that you can set to Must Include to include that criteria in your filter, or conversely Must Exclude:

  • Labels
  • Sources
  • Policies

  • Source Groups/Tags

    Source groups and tags are imported from integrations with Cisco XDR. Currently, we import groups from Secure Endpoint and tags from Meraki.

These categories offer criteria where you select a start and end date to filter by the specified time range:

  • Last Active

Checks Across Multiple Categories

A filter with checks across multiple categories results in a Boolean AND operation. For example, this filter results in the inventory table showing only the devices that meet all the specified conditions:

  • Text Search

    have the text “Pixel” somewhere in their information

  • Managed Status

    are Managed

  • Operating System

    are running Android

Checks Across Multiple Categories

Checks Within a Category

Multiple checks within the same category results in a Boolean OR operation in that category. For example, this filter results in the inventory table showing all the managed devices that are either running Windows or macOS:

  • Managed Status

    are Managed

  • Operating System

    are running Windows

  • Operating System

    are running macOS

Checks Within a Category

These are just a few examples of how you can quickly search through your device inventory using the powerful filter to help you find what you’re looking for.

At any point, you can save the filter selection you’ve configured and pull it up to use again later, saving you the time of having to build it again. Click Add to Saved Filters to save it in your organization, and all users in the organization will be able to use that filter selection.

Save Filter

To conveniently use a saved filter again, select it from the Saved Filters drop-down list. This added flexibility enables you to continue your search later and pick up where you left off. You can also modify a filter to save a new version of it and share a common filter for use across your organization.

To delete a saved filter, click the Saved Filters drop-down list, then click the (Delete) icon. Click Delete to confirm.

You can sort the table by a specific column and edit the columns displayed to customize the table for the data you want to view.

Click the (Sort) icon next to the column headers to sort the table by that column in ascending or descending order.

To reorder the table columns, click and drag a column header to the desired position in the table.

Click the (Edit Columns) icon to see all the possible data type and select what data types are shown in the table.

Note: Only users with an Administrator role can create, edit, and delete labels.

The Labels drawer allows you to manage the labels that can be assigned to your devices. You can perform multiple tasks in the drawer and then click Apply Changes to confirm.

From the Labels drawer, you can perform the following tasks:

To create a label:

  1. Click Edit Labels to open the drawer.

  2. Click Add Label.

  3. Enter a name and select a color for the new label.

  4. Click the (Add) icon.
    The new label will be added to the drawer with a (New) tag.

  5. Click Apply Changes to confirm all actions in the drawer.

Use the Search Labels text box at the top of the drawer to locate specific labels within the list. The labels that match your search are displayed in the drawer.

  1. Click Edit Labels to open the drawer.

  2. Click the (Ellipsis) icon to open the Options menu.

  3. Choose Edit.

  4. Update the label name or color.

  5. Click Apply Changes to confirm all actions in the drawer.

To delete a label:

  1. Click Edit Labels to open the drawer.

  2. Click the (Ellipsis) icon to open the Options menu.

  3. Choose Delete.
    The label will have a (Deleted) tag in the drawer.

  4. Click Apply Changes to confirm all actions in the drawer.

  5. Click Delete to confirm.

Note: Deleting a label will remove it from all devices.

Note: Only users with an Administrator role can create, edit, and delete rules.

The Rules drawer allows you to manage rules that will assign labels and values to devices automatically.

From the Rules drawer, you can perform the following tasks:

To create a rule from search criteria:

  1. Click Rules to open the drawer.

  2. Click the Add Rule drop-down menu.

  3. Choose Create Rule from Search. The Create Rule section opens with the criteria used in the Filters drawer.

  4. Enter a name and description for the rule.

  5. Edit the rule criteria if needed. For more information, see Filters.

  6. Assign labels and a device value to apply to each device in the selected rule criteria.

  7. Click Create.
    A success message is displayed, and the drawer refreshes with the rule added.

To create a rule from scratch:

  1. Click Rules to open the drawer.

  2. Click the Add Rule drop-down menu.

  3. Choose Create Rule from Scratch. The Create Rule section opens.

  4. Enter a name and description for the rule.

  5. Add the rule criteria. For more information, see Filters.

  6. Assign labels and a device value to apply to each device in the selected rule criteria.

  7. Click Create.
    A success message is displayed, and the drawer refreshes with the rule added.

To edit existing rules:

  1. Click Rules to open the drawer.

  2. Click the (Ellipsis) icon to open the Options menu for the rule you want to edit.

  3. Choose Edit.

  4. Edit the rule.

  5. Click Save when done.
    A success message is displayed, and the drawer refreshes.

To enable or disable a rule:

  1. Click Rules to open the drawer.

  2. Click the toggle for the rule you want to enable or disable.

  3. Click Enable or Disable to confirm.
    A success message is displayed, and the drawer refreshes.

Note: Deleting rules is permanent and cannot be undone. All devices affected by the deleted rule will revert to their default rank and label.

To delete a rule:

  1. Click Rules to open the drawer.

  2. Click the (Ellipsis) icon to open the Options menu for the rule you want to delete.

  3. Choose Delete.

  4. Click Delete to confirm.
    A success message is displayed, and the drawer refreshes with the rule removed.

If you have a custom source or ServiceNow SecOps, you may have default rules defined by the system in the System Rules tab.

To edit a system rule:

  1. Click Rules to open the drawer.

  2. Click the System Rules tab.

  3. Click the (Ellipsis) icon to open the Options menu for the rule you want to edit.

  4. Choose Edit.

  5. Edit the rule.

  6. Click Save when done.
    A success message is displayed, and the drawer refreshes.

The Device Value is assigned to devices to provide more context in Cisco XDR Incidents. The value can be set from 1-10, where 1 is the least critical and 10 is the most critical. If the value is high, it will increase the incident priority score. You can edit the value in the Devices table, on the Device Details page, or by creating a rule to automatically assign a value to certain devices.

Note: If a device's value is affected by multiple rules, the higher value will be assigned to the device. You cannot manually assign a device value lower than a rules assigned value.

Click a Device Name to open the Device Details drawer.

The Device Details drawer shows you a quick overview of the data associated with the device.

To view more information about the device, click View device details in the lower portion of the drawer to open the Device Details page. For more information, see the Device Details help topic.

You might see duplicate devices, usually because the agent from the source was reinstalled, and the new unique identifier is added to the source system while the duplicate was not deleted.

If both GUIDs are still valid, the source is telling Cisco XDR that the two devices exist. So if a device is not deleted from the source, Cisco XDR will not delete it either.

Cisco XDR stores devices for 90 days and will discard records that are older than 90 days when syncing with sources.

Device managers generally do not delete old devices, but in many cases will mark the old devices as unmanaged. Administrators must delete the old devices from the inventory in the device manager.

For example:

Source

Note

Orbital

Automatically deletes old devices after 90 days.

Secure Endpoint

Does not automatically delete old devices.

Umbrella

Does not automatically delete old devices.

From a Duo source:

  • If there are no devices appearing from Duo, but the source is healthy, it is because Trusted Endpoints or Device Health application is not being used in the auth policy. Ensure that both are checked.
  • A device must go through a Duo auth using the DHA (or a certificate for some trusted devices) for there to be enough information for Duo to collect and uniquely identify the device.