Contact Support

If you have questions or require further assistance with Cisco XDR, open a case in Support Case Manager.

1. In Support Case Manager, click Open New Case > Open Case.

2. Click the Ask a Question radio button and search for your Cisco Security Product Serial Number or Product Service Contract. This should be the serial number or service contract for Cisco XDR or the Security product through which you have access to Cisco XDR.

3. On the Describe Problem page, enter a Title and Description of the problem (mention Cisco XDR in the title).

4. Click Manually select a Technology and search for Cisco XDR.

5. Choose the appropriate technology that represents your issue from the list and click Select.

6. Complete the remainder of the form and click Submit.

If you cannot open a case online, contact Cisco Support at 1-800-553-2447.