Zendesk Integration

Zendesk provides a complete customer service solution that is easy to use and scales with your business.  Customer service is about more than the customer.  It's about your business and your teams, too.  Zendesk not only makes things easy on your customers, but sets your teams up for success and keeps your business in sync.  It is everything you need in one powerful package.

Before you can configure the Zendesk integration to work with Cisco XDR, you will have to decide if you wish to integrate it using a user name and token or using user name and password. We recommend using a token; however, be aware that token-based access to the Zendesk API is disabled by default.  You may have to turn it on.  Additionally, you may want to consider creating a separate Zendesk account for this integration as opposed to using your organization's Zendesk account.

To integrate Zendesk into XDR, follow these steps:

  1. In the Cisco XDR navigation menu, choose Administration -> Integrations.

  2. On the Integrations page, click the Third-Party tab.

  3. Navigate to the Zendesk integration tile.

  4. Click the plus sign (+) in the lower-right corner of the tile. The Zendesk integration page is displayed.

  5. Expand the Integration Guide section and follow the instructions on how to add the Zendesk integration in Cisco XDR.

After you have integrated Zendesk with Cisco XDR, you can:

  • Automation Workflows - The Zendesk target is automatically created for use in out-of-box and custom workflows.  See Targets Created From Integrations.

  • Atomic Actions - The atomic actions for Zendesk can be used as building blocks in custom workflows.  See Atomic Actions.