PagerDuty Integration

Note: This integration requires Cisco XDR Advantage or Cisco XDR Premier licensing tier.

The PagerDuty Operations Cloud is the platform for mission-critical, time-critical operations work in the modern enterprise. Through the power of AI and automation, it detects and diagnoses disruptive events, mobilizes the right team members to respond, and streamlines infrastructure and workflows across your digital operations. The Operations Cloud is essential infrastructure for revolutionizing digital operations to compete and win as a modern digital business.

Enabling this integration in Cisco XDR will make the PagerDuty REST and Events APIs available as targets for automation workflows. Workflows can be used to do things like send a page through PagerDuty when Cisco XDR incidents are generated.

  1. In the Cisco XDR navigation menu, choose Administration > Integrations.

  2. On the Integrations page, click the Third-Party tab and navigate to the PagerDuty integration.

  3. Click the plus sign (+) in the lower-right corner of the card. The PagerDuty integration page is displayed.

  4. Expand the Integration Guide area and follow the instructions on how to add the PagerDuty integration in Cisco XDR.

You can perform the following tasks after you integrate PagerDuty with Cisco XDR:

  • Automation:

    • Atomic Actions - The atomic actions for PagerDuty can be used as building blocks in custom workflows. These can be found as available Actions in the left menu of the Workflow Editor. See Atomic Actions and Workflows.

    • Workflows - The workflows for PagerDuty can be installed from the Automation Exchange. See Workflows and Exchange.

    • Target - The PagerDuty target is automatically created for out-of-box and custom workflows. See Targets Created From Integrations.